Cancellation & Refunds

Summary

You can cancel anytime. When you cancel, you keep your paid (Pro or Studio) access until the end of your current billing period, after which your account reverts to the Free tier. We do not offer refunds for partial or unused time, except where the law requires one.

1. Free trial

We offer a 30-day Pro trial with no credit card required, so you can evaluate the paid features before paying anything. If you do not subscribe by the end of the trial, your account becomes view-only — you can still open and view your projects, but editing, printing, and export require a paid plan. You are never charged automatically for the trial.

2. Subscriptions & auto-renewal

Paid plans are billed in advance for the period you choose (monthly or annually) and renew automatically at the then-current price until you cancel. Billing is handled by Paddle, our Merchant of Record.

3. How to cancel

Cancel at any time from Manage plan inside the app, which opens your secure Paddle billing portal. Cancellation takes effect at the end of your current paid period — you will not be charged again.

4. What happens when you cancel

• You keep Pro/Studio features until the end of the period you already paid for.
• At the end of that period, your account moves to the free view-only tier.
• Your projects and data are retained on the free view-only tier (you can open and view them, but not edit or export); you can resubscribe at any time to regain paid features.

5. No refunds

Because you keep access through the end of your paid period and can cancel anytime, we do not provide refunds or credits for partial periods, unused time, or for monthly or annual plans already in progress. We encourage you to use the 30-day free trial to evaluate Raster Logic before subscribing.

6. Where the law requires a refund

Nothing in this policy limits rights you have that cannot be waived under applicable law. Some jurisdictions (for example, certain consumers in the EU/UK) have a statutory withdrawal or refund right. Where such a right applies, our Merchant of Record, Paddle, will honor it.

7. Billing problems

If you were charged in error, see an unexpected charge, or have any billing question, please contact us at support@rasterlogic.com before disputing the charge with your bank — we will work with Paddle to make it right quickly.

8. Contact

Questions about cancellation or billing? Contact us at support@rasterlogic.com.